CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Doing Business With Us
Other Services
- /content/corporate/en/customer-support/customer-assist-programs
- STEP Rebates & Ways to Save
- Reconnection of Service (Self-Serve)
- Request Services for My Home
- Ways to Pay My Bill
We make doing business with us convenient for you by accessing our free online Manage My Account service. With Manage My Account, you can use a PC, laptop, tablet or smartphone and have 24/7 access:
- To My Energy Portal for insights into the energy you're buying and ways to save.
- To start or stop services.
- To request basic electric or gas services.
- To manage your alert preferences and contacts, and more.
No Internet access or have a more complex issue? No problem. We’re just a phone call or email away. Call us at (210) 353-2222 or email [email protected].
