CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Customer Construction Cost: Contribution in Aid of Construction (CIAC)
Helpful Links
- 2022 Review of Customer Construction Costs
- Review of Customer Construction Costs Session Recording (Oct 2022)
- Construction & Renovation Web Portal
- Electric Service Standards (Size 8.5 x 11)
- Gas Service Standards
- Call 811 Before You Dig
- Working with Electrical Equipment
- Customer Construction Cost: FAQs
What is the Customer Construction Cost also referred to as Contribution in Aid of Construction (CIAC)?
Customers pay a portion of the cost to build electric or gas infrastructure for new service or to upgrade their current service as outlined in our CPS Energy Line Extension Policy. In short, Customer Construction Cost, also known as Contribution in Aid of Construction or CIAC, is the cost that new customers’ pay for CPS Energy to construct new assets to connect new customers. This is a one-time cost that customers pay when connecting new load to the existing utility infrastructure.
PHASE 5: Customer Construction Costs were reviewed and updated during a 5 phased implementation process designed to bring costs into alignment with our actual costs beginning December 1, 2022. The last phase will be completed July 1, 2024. Prior to this update, the basis for our labor and associated cost for construction projects had not been increased since 2012.
We know that costs increases are an unwelcome but necessary part of doing business. Yearly reviews will be performed as we move orward to ensure we continue to do all we can to manage cost while still meeting needs of our growing community. If you have any questions about our customer construction costs, please send an email to [email protected].