CPS Energy’s offices and customer service centers will be closed on Wednesday, December 24, and Thursday, December 25, 2025, in observance of Christmas. We will reopen on Friday, December 26, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Customer Service Centers - Appointments and Wait Times
Customer Service Centers Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays.
Hours of Operation:
- Monday – Friday, 7:45AM – 5:00PM, except holidays
- CLOSED: Saturday & Sunday
Estimated wait times are refreshed every five (5) minutes.
Bypass the lines and take care of all of your billing and account needs from the comfort of your home with Manage My Account.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
Hours: Monday - Friday, 7:45 AM - 5:00 PM
This CPS Energy location is closed.
