CPS Energy’s offices and customer service centers will be closed on Wednesday, December 24, and Thursday, December 25, 2025, in observance of Christmas. We will reopen on Friday, December 26, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Theft of Service
Theft of natural gas and electricity can be deadly. It costs ratepayers more than half a million dollars each year. You can help stop thieves by reporting suspicious activity.
Here are some things to look for:
- A non-uniformed person working on a meter, on power lines or digging near underground utility lines and transformers
- Loose wiring or objects connected to or near a meter
- Flexible tubing that is always near a meter
If you suspect someone of stealing uility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Or call us at (210) 353-4688 (HOTT).