CPS Energy’s offices and customer service centers will be closed on Wednesday, December 24, and Thursday, December 25, 2025, in observance of Christmas. We will reopen on Friday, December 26, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Safety Around My Home
Be safe around electricity and natural gas
Electricity and natural gas are as safe as they are convenient. But it’s important to use caution around energy sources. Consider these simple tips:
- Avoid power lines, while digging or doing yard work. Call 811 before you dig!
- Avoid all downed power lines and report them immediately.
- Take immediate action if you smell gas or your pilot light won’t come on. Get out first and then CPS Energy at (210) 353-4357 (HELP).
- Install a carbon monoxide detector near areas where your family sleeps. If you suspect carbon monoxide is in your home, open windows for ventilation and shut off your furnace and other fuel-burning appliances. Call CPS Energy at (210) 353-4357 (HELP).
- Protect children by installing safety covers over unused electrical outlets. Always use the recommended bulb wattage. Keep cords in good working condition.
