CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Customer Service Centers
Customer Service Centers Hours: Monday – Friday, 7:45AM – 5:00PM, except holidays.
Payment Locations
We try to make it as convenient as possible to pay your energy bill. Pay online, by phone, or by mail.
Each CPS Energy Customer Service Center has a night deposit box for round-the-clock payments.
Please Note: Our customer service centers are not taking credit card payments at this time.
Not near one of these locations? Other payment locations include:
Western Union - at their locations and through local retailers H-E-B, Woodforest National Bank, Money Box/Speedy Cash or other retail stores customer service areas. There is a fee of one dollar ($1.00) paid to the third-party vendor.
In-Store Retail Cash Payments - at the check-out stand at thousands of retail locations across the US and locally at H-E-B, CVS, Walgreens, Dollar General, 7-Eleven, Family Dollar, Stripes, and Pilot Flying J locations. There is a fee of one dollar and ninety-nine cents ($1.99) paid to the third-party vendor.
