CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Rates
After receiving approval from our Board of Trustees on December 4, 2023 and the City of San Antonio City Council on December 7, 2023, rates increased by 4.25% and went into effect on February 1, 2024.
Residential Rates:
The following documents explain our electric and gas rates for residential customers, including any additional charges that may appear on your bill.
- Residential Electric Rate
- Residential All-Electric Rate
(Available only to all-electric homes with active CPS Energy accounts on this rate prior to June 2006) - Large Use Residential Capacity Energy
- Customer Terms and Conditions Applying to Retail Utility Service
- Policy for Miscellaneous Charges
Commercial Rates and Regulations:
As a commercial customer of CPS Energy, you should be aware of various fuel and regulatory charges as well as several different electric and gas rates that may apply to your company and may be included as additional charges on your company’s bill. Your business also may be exempt from paying state sales and use taxes for electric or natural gas services.
- General Service Base Commercial Electric Rate (PL)
- Large Lighting and Power Service Rate (LLP)
- Extra Large Power Service Rate (ELP)
- Super Large Power Service Electric Rate (SLP)
- Residential and Base Commercial Gas Rate
- Gas Rate for Which No Other Rate Applies (Class A)
- Compression Station for Vehicles (CSV) Gas Rate
- Class B Gas Rate
- Large Volume Gas Rate
- Wholesale Distribution Service (WDS)
- Customer Terms and Conditions Applying to Retail Utility Service
- Policy for Miscellaneous Charges
CPS Energy Cost of Service Study Results:
The Brattle Group conducted a Cost of Service Study for electric and gas rates.