CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
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Online Tools and Information
- Start a New Project
- Service Applications
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Track an Existing Request
(no login needed) -
Pay an Invoice
(no login needed) - Construction Drawings Search
- Distribution Electric Material Specifications Search
- Electric Service Standards (Size 8.5 x 11)
- Electric Service Standards (Size 5.5 x 8.5)
- Gas Service Standards
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Online Tools and Information
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- Road Closures & Infrastructure Projects
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Overall Safety
- Let's Prepare! (Winter Preparedness & Safety)
- Holiday Home Safety
- Generator Safety
- Carbon Monoxide Poisoning
- Beware of Scammers
- Emergency Preparation & Safety Tips
- Natural Gas Safety
- Gas Pilot Lighting
- Call 811 Before You Dig
- Copper Theft
- Tree Trimming Safety
- Theft of Service
- Mylar Balloon & Kite Safety
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333
