System Maintenance: Please note starting on Saturday September 21 from 7:00 PM through Sunday, September 22 at 5:00 AM we will be experiencing planned customer information system maintenance and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006. EZ Pay credit card payment processing, Manage My Account, customer alert notifications, all web portals, and our automated phone system will be unavailable.
Emergency Assistance Programs
Even if you don’t qualify for our assistance programs, public health agencies and community-based organizations are ready to help. Of course, CPS Energy cannot obtain financial assistance for you. You must contact the appropriate agencies for additional information and applications.
Here are some other things to keep in mind:
- Agency funds may be limited.
- The amount of assistance you may be eligible to receive will vary from program to program.
- Proof of eligibility will be required. And requirements will vary between programs.
Contact these agencies if you need temporary assistance and/or are in danger of having your service disconnected:
- City of San Antonio Department of Human Services - (210) 207-7830
- Bexar County Department of Community Investment - (210) 335-6770
- Catholic Charities - (210) 433-3256