CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
MAKE SAFETY A PRIORITY
- Report your outage online at the CPS Energy Outage Center or by calling (210) 353-HELP (4357).
- Stay informed with our outage map and follow us on Facebook and X (formerly Twitter) for updates.
- Monitor weather reports.
PROTECT YOURSELF
- Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines as they can be live.
- If your home or business is flooded, never enter standing water unless you’re sure the main power has been shut off.
PREPARE NOW
- Keep cell phones charged and flashlights, batteries and other important items readily available.
- Have a power outage plan for medical devices requiring electricity or medicines requiring refrigeration.
DURING A POWER OUTAGE
- Unplug electrical equipment such as TVs and computer equipment to help protect them from power surges.
- Keep the refrigerator door closed. Refrigerated food should be safe for up to 4 hours.
- For outages lasting more than 2-4 hours, pack perishable items into a cooler and surrounded by ice.
- Only use generators outdoors. (See Generator Safety)
- Do not use a gas stove to heat your home.
AFTER A POWER OUTAGE
- Refrigerated or frozen foods may not be safe to eat after the loss of power. Follow the preparation and safety steps here to keep your food safe.
- If your neighbors have power and you do not, check your breakers.
