CPS Energy’s offices, customer service centers, and call center will be closed on Monday, November 11, in observance of Veteran's Day. The offices will reopen on Tuesday, November 12, at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime.
Temporary Hardships
Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans privately and conveniently online through Manage My Account, or through our automated phone line.
Most importantly, don't wait. Call us directly, if necessary. Then, keep your commitment on time as promised and stay in contact with us as needed to avoid the disconnection of your electric or natural gas service.
To request more time to pay, please call CPS Energy at (210) 353-2222.
For utility assistance, please visit REAP.
If you haven't done so already, sign up for Manage My Account.