CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
My Business Rewards - Demand Response
My Business Rewards - Demand Response program is one of our key initiatives to help reduce our community’s demand during peak days. Through the collective voluntary efforts of our customers, we can reduce energy when statewide power use is at its highest.
This program rewards small businesses for reducing their use of electricity during conservation events. There are multiple program options to choose from and participation is always voluntary.
Businesses that participate benefit from reduced energy costs and earn financial incentives for performance at the end of every season. With no penalties to participate, this program offers the opportunity to generate additional revenue, reduce energy costs, and support the community during conservation events.
Program details:
- Between June 1 and September 30, we email/text/phone you with the start and end time for conservation events:
- Typically, weekdays in the afternoon and evenings
- You receive advance notice based on program options
- Events typically last less than 3 hours
- Approximately 25 conservation events are called per season
- After every event we let you know how you performed.
- At the end of the season, you receive an incentive payment based on the electricity reduced during conversation events compared to your normal usage.
- We can help you identify ways to cut back your energy use as well as help you with a test event to estimate your reduction.
- You can choose to add bonus hours to any options depending on your business hours
Program Options:
- Rewards are offered from June to September of the same calendar year
- Demand response will take place from 1pm to 7pm during weekdays
- 30 minute notices areprovided to program participants before any DR events
- 25 total demand response events are included
- Earn rewards of $73 per kW (Kilowatt)
- Rewards are offered from June to September of the same calendar year
- Demand Response will take place from 1pm to 7pm during weekdays
- 2 hour notices are provided to program participants before any DR events
- 25 total demand response events are included
- Earn rewards of $70 per kW (Kilowatt)
- Rewards are offered from June to September of the same calendar year
- Demand Response will take place from 7pm to 10pm on weekdays
- 30 minute notices are provided to program participants before any DR event
- Earn rewards of $10 per kW (Kilowatt)
- 16 additional bonus demand esponse events are provided
Here are simple tips that your business can do to reduce amount of electricity during a conservation event:
- Adjust temperature and reduce air conditioning
- Raise temperature on commercial grade chillers
- Keep refrigerator and cooler doors closed
- Reduce lighting
- Turn off computers that are not in use
- Unplug charging cords for electronic equipment when not in use
To start your enrollment process for My Business Rewards Demand Response program, simply click on the button below and provide us your Business Name, Service Address, CPS Energy Account number and any questions you may have.
For questions on My Business Rewards program, contact us at (210) 353-2728, option 3 then 2, or via email at [email protected]
Learn more about our other demand response programs:
- Commercial and Industrial Demand Response program
- WiFi Thermostat Rewards program