Residential - Online Account Issues Form

CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.

Customer Service Form

Residential: Online Account Issues (MMA)

Please complete the form below if you are having problems with Manage My Account. We will respond as quickly as possible.

CPS Energy Account Number

10-digit number that starts with 300

Last Four Digits of Social Security Number

Last Four Digits of Driver License or ID Number

Email Address

Ex: [email protected]

Online Account User Name

Date Issue Occured

Ex:12/07/2021

Description of Issue

Service Address

Name

Street address

Street address 2

City

State

Zipcode

Primary Phone Number

Ex: (210) 555-1234

Secondary Phone Number

Ex: (210) 555-1234