System Maintenance: On Sunday, July 13, 2025, from 1:00 AM to 5:00 AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. You may report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.
Customer Service Form
Commercial: Other Start / Stop / Transfer Issues
If you have an issue related to starting, stopping, or transferring your service that is not listed among our topics, please fill out the form below and provide any pertinent details in the comment section. We will respond as quickly as possible.