CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.

Customer Service Form

Commercial: Online Account Issues (MMA)

Please complete the form below if you are having problems with Manage My Account. We will respond as quickly as possible.

Account Number

10-digit number that starts with 300

Online Account User Name

Date Issue Occurred

Service Address

Name

Street Address 1

Street Address 2

City

State / Province

Postal / Zipcode

Description of Issue

Email Address

Ex: [email protected]

Primary Phone Number

Ex: (210) 555-1234

Secondary Phone Number

Ex: 2105551234