CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Open Records
Texas law gives you the right to request access to government records or information that already exists. Government officials may not ask why you want the information. Although the law makes most government information available to the public, some exceptions exist. Governmental bodies must promptly release requested information or ask the Office of the Attorney General for a ruling on whether or not an exception applies.
Procedures to obtain information:
- Submit a written request (mail, fax, email or in person) so CPS Energy can accurately identify and locate the items requested
- Cooperate with CPS Energy’s reasonable efforts to clarify the type or amount of information
Send requests for information from us in one of the following ways:
By mail:
CPS Energy: Request Information
Maildrop CT1201
P.O. Box 1771
San Antonio, TX 78296
By e-mail: [email protected]
By fax: (210) 353-3774
In person: CPS Energy Main Office, 500 McCullough, San Antonio, TX 78215