CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.

Employment Verification

CPS Energy is eager to work with companies and agencies interested in verifying the employment of current and former CPS Energy employees. If you need assistance, all requests must:

Be in writing
Provide a release or authorization signed by the employee

Employment verification requests may be sent:

CPS Energy
Attn: Verification of Employment
500 McCullough
Mail Drop: RT0201
P.O. Box 1771
San Antonio, Texas 78296

Email: [email protected]
Fax: (210) 353-6390