CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Olympia Cable Replacement Project
As the electric and natural gas service provider for the City of San Antonio and surrounding area, we strive to deliver safe, reliable, environmentally sound and affordable services to our customers. We are continually assessing and implementing projects designed to help us provide exceptional customer service.
In reviewing our reliability performance, we have identified the need to replace the underground cable (electric lines) that serve this neighborhood. For the safety of crew, scheduled power outages may be required. Area residents will receive advance notice if a power outage is needed. Should you have any questions or concerns about this project, please contact Derrick Reed at 210-353-5525.
Thank you for your continued patience and cooperation as we improve your electric service reliability.