CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
Indoor Safety
Make your home a safety zone
Don't overlook the obvious. Keep safety in mind with common household appliances you use every day.
- Don't overload circuits by inserting too many plugs into a single outlet
- Install safety covers on all unused outlets kids can reach, and replace any missing or broken wall plates
- Make sure all plugs fit securely into outlets; loose-fitting plugs can overheat and lead to fire
- Avoid overloading outlets with too many appliances
- Replace any cords or extension cords when they are frayed or cracked
- Place cords away from traffic areas, but not under carpeting or rugs
- Use extension cords on a temporary basis; they are not intended as permanent wiring
- Keep space heaters and halogen floor lamps at least three feet away from combustible materials
- Turn off space heaters and halogen lamps whenever you leave the room, and don't use them where children are unsupervised
- Turn pot handles toward the back of the range to prevent children from reaching and pulling down a hot pan
- Protect electrical outlets with Ground-Fault Circuit Interrupters (GFCIs); hire an electrician to install these devices to protect electrical receptacles near water
- Never use the kitchen range/oven as a space heater
- Don’t touch a wet appliance, if it is plugged in; first, turn off the power source at the panel board (circuit breaker box) and then unplug the appliance