System Maintenance: Starting on Saturday, April 26, 2025 from 8 PM to Sunday, April 27, 2025 at 5 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Indoor Safety
Make your home a safety zone
Don't overlook the obvious. Keep safety in mind with common household appliances you use every day.
- Don't overload circuits by inserting too many plugs into a single outlet
- Install safety covers on all unused outlets kids can reach, and replace any missing or broken wall plates
- Make sure all plugs fit securely into outlets; loose-fitting plugs can overheat and lead to fire
- Avoid overloading outlets with too many appliances
- Replace any cords or extension cords when they are frayed or cracked
- Place cords away from traffic areas, but not under carpeting or rugs
- Use extension cords on a temporary basis; they are not intended as permanent wiring
- Keep space heaters and halogen floor lamps at least three feet away from combustible materials
- Turn off space heaters and halogen lamps whenever you leave the room, and don't use them where children are unsupervised
- Turn pot handles toward the back of the range to prevent children from reaching and pulling down a hot pan
- Protect electrical outlets with Ground-Fault Circuit Interrupters (GFCIs); hire an electrician to install these devices to protect electrical receptacles near water
- Never use the kitchen range/oven as a space heater
- Don’t touch a wet appliance, if it is plugged in; first, turn off the power source at the panel board (circuit breaker box) and then unplug the appliance