CPS Energy’s offices and customer service centers will be closed on Wednesday, December 24, and Thursday, December 25, 2025, in observance of Christmas. We will reopen on Friday, December 26, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Overview
Eligible CPS Energy residential customers aged 60 or older, whose name is on the utility bill and meet income criteria, can have late payment charges waived.
How do I qualify?
- Individual 60 years of age or older
- Be the person whose name is on the utility bill (customer of record)
- Income at or below 150% of Federal Poverty Guidelines
| Income guidelines 2025 | |
|---|---|
| Family size | Gross monthly income |
| 1 | < $1,956.25 |
| 2 | < $2,643.75 |
| 3 | < $3,331.25 |
| 4 | < $4,018.75 |
| 5 | < $4,706.25 |
| 6 | < $5,393.75 |
| 7 | < $6,081.25 |
| 8 | < $6,768.75 |
*For families/households with more than 8 persons, add $687 for each additional person.
Do I have to reapply?
Enrollment period is one year and residents must recertify their eligibility every year.
What are the benefits?
Late payment charges will be waived.
How do I apply?
Have more questions?
- Bring your supporting documentation to a CPS Energy Customer Service Center to apply in person
- Call us at 210-353-2222.
