CPS Energy’s offices and customer service centers will be closed on Wednesday, December 24, and Thursday, December 25, 2025, in observance of Christmas. We will reopen on Friday, December 26, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Overview
CPS Energy’s Affordability Discount Program (ADP) helps low-income customers with a monthly discount on electricity and gas services.
We're always ready to help you, and we have a variety of plans to assist you with your bill. For example, if you’re a residential customer, you may qualify for a discount on your monthly service charge.
How do I qualify?
To qualify for this discount, your household income must be at or below 150% of the federal poverty guidelines. Additionally, you must meet at least one of the following requirements:
- Senior Citizens:
- Be 60 years old or older.
- People with Disabilities:
- Have a documented disability.
- Medical Necessities:
- Use life-sustaining medical equipment, such as oxygen concentrators or ventilators.
- Families with Children:
- Have pre-school-aged children.
- Have school-aged children (18 years or younger).
- Energy Burdened Households:
- Spend more than 10% of annual household income on energy expenses.
| Income guidelines 2025 | |
|---|---|
| Family size | Gross monthly income |
| 1 | < $1,956.25 |
| 2 | < $2,643.75 |
| 3 | < $3,331.25 |
| 4 | < $4,018.75 |
| 5 | < $4,706.25 |
| 6 | < $5,393.75 |
| 7 | < $6,081.25 |
| 8 | < $6,768.75 |
*For families/households with more than 8 persons, add $687 for each additional person.
Do I have to reapply?
Enrollment period is one year and residents must recertify their eligibility every year.
What are the benefits?
| Discount Type | Starting Feb 2025 |
|---|---|
| Monthly Electric Discount | $13.48 |
| Monthly Gas Discount | $4.88 |
| Monthly Combined Discount | $18.36 |
| Annual Combined Discount | $220.32 |
How do I apply?
Have more questions?
- Bring your supporting documentation to a CPS Energy Customer Service Center to apply in person
- Call us at 210-353-2222.