CPS Energy’s offices and customer service centers will be closed on Wednesday, December 24, and Thursday, December 25, 2025, in observance of Christmas. We will reopen on Friday, December 26, at 7:45 AM. Although our call center will be closed for regular business, we remain open for customers to report natural gas or electric emergencies at any time by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Reclosers: What are they and why are they important?
An electric recloser is a smart switch device used in power distribution systems to detect and automatically respond to faults that occur on electrical lines.
How Do Reclosers Work?
- When a fault is detected, reclosers temporarily open the circuit and shut off the power to the affected section of a line
- After a short period of time, these smart switches attempt to close the section and restore power
- If the fault is temporary, power resumes.
- If a fault remains on the line and is permanent, the recloser will open the segment until a crew arrives for inspection and repairs
Why Are Reclosers Important?
- They improve grid reliability
- They reduce the duration of outages
- Fewer customers are affected by outages
- Automation helps eliminate the manual intervention needed for temporary issues
Preventive Safety Measures
CPS Energy will implement Safety Settings when an area is at risk of a wildfire or natural disaster. Safety Settings will disable recloser switching to avoid restoring power to a faulty line, helping to reduce potential risks.